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When you sign up for a new broadband package, most providers will include a free email address that many users, especially those that have been with their providers for a long time, use as their primary personal or family email account. But can you keep your provider-linked email address if you switch broadband provider? The short answer is yes, sometimes — but the real question is, should you keep your email address when you switch broadband?
Not all providers will allow you to keep your email address once you switch. However, a number of other providers allow you to retain access to your email address for a monthly fee. You can still access your BT email address for 60 days after you switch to a new broadband provider.
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Meaning that previous customers who still needed to access their email inbox and contacts saw their monthly costs triple unless they chose to switch back to BT. If you have an email address with Sky you can continue to use it after you switch to a new provider without having to pay a fee. However, Sky will eventually close down inactive accounts, so if you want to keep using it, you need to use it regularly.
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Virgin Media will give you 90 days to access your email account after you switch providers. After that day period, the account will be closed and all your messages and contacts will be deleted.
How to log into an old BT email account
Also, TalkTalk email accounts that are left inactive for six months will be deleted automatically. When switching, you will need to notify Plusnet that you wish to continue using the email address or it will be deleted along with the rest of your account information. It would be more cost-effective to spend a few minutes switching to a free email address instead. BT explain benefits for customers using their payment app. Help is at hand if you have forgotten your email address.
How to change your BT email password in your email software | BT Business
Next, click on Your package and then Inclusive extras. On the next page, you will be able to see all your BT email addresses. BT Mail users who have yet selected a favourite email address should, therefore, select one. And after logging in, BT Mail users will be able to switch between any other email addresses.
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